ServiceNow Systems Architect

Location: MacDill AFB in Tampa, FL

Clearance: Secret; ability to obtain TS/SCI

Job Type: Full-Time. Hybrid – 3 days onsite, 2 days remote.

Target Salary Range*: $190,000 - $225,000

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview:
As a Service Now Architect you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Now Architect joining our team to This role requires a strategic thinker who can align the platform with business objectives while ensuring system stability, security, and performance. This position is for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Position Responsibilities:

• ServiceNow System Architect will lead the design, implementation, and optimization of our ServiceNow platform.
• The ideal candidate will possess deep technical expertise, strong leadership skills, and a proven track record of delivering scalable and upgrade-safe solutions.
• This role requires a strategic thinker who can align the platform with business objectives while ensuring system stability, security, and performance.
• This position is for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Position Requirements:

• Bachelor’s degree with focus in Computer Science, Information Technology, or a related field (master’s degree preferred).
• 6+ years of hands-on experience with ServiceNow, including 3+ years in an architect or lead role.
• Active Secret DoD clearance, with willingness and ability to obtain TS/SCI clearance.
• Extensive experience with Service Now ITOM, ITAM and SPM implementation
• Strong understanding of system security, ACLs, and certificate management
• Proficiency in JavaScript, Glide API, and ServiceNow development tools.
• Platform Architecture and Design: Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices.
• System Maintenance and Upgrades: Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
• Workflow Development: Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
• Integrations: Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
• ITOM and ITAM Implementation: Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
• SPM/PPM Expertise: Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
• Documentation and Governance: Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.

Preferred Skills:

• Database Management: Manage MariaDB installation, optimization, indexing, and coding to support platform performance.
• Security and Compliance: Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
• Monitoring and Risk Management: Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
• Reporting and Analytics: Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.